User Support Service

Register your TMPGEnc Movie Plug-in AVC for Premiere Pro User License at our website's User Support page.

In order to download purchased software, you must have a user account and register your software. Once you have done that, you may download your software or download free updates when they become available. Also, you can keep track of your products and important information by simply logging on to the site.

  • Before contacting the User Support Service be sure to register.
    As a principle, no User Support Service of any kind will be provided to an unregistered user.
    When contacting the User Support Service, please submit as complete and accurate a request as possible. Please give as much detail as possible about the situation, including (but not limited to): error message text, system and source file specifications, other software programs you might be using, and anything else you might deem as important. This will help us help you.
  • User registration and online license serial number validation are two different processes. You are not considered registered upon performing only the online license validation process.
  • Any abuse of the User Support Service results in immediate termination of the service agreement. Abuse includes, but is not limited to, electronic mail flooding, DNS attacks, offensive content in e-mails and/or direct phone calls to TMPG Inc. or Pegasys Inc.

TMPGEnc Movie Plug-in AVC for Premiere Pro User Support is available by the means below. For issues related to your computer, Adobe Premiere Pro or peripherals, please contact the maker's support service.

  Contact by e-mail

Pegasys Support Center

Please submit your requests through the User Support form available at the Pegasys Inc. website.
The User Support Service only takes place by means of electronic mail (e-mail).
The Support pages also provide an FAQ for all our software. Please read it before contacting the User Support Service.

  • It is the customer's own responsibility to acquire a computer setup which is suitable for receiving our support. This includes access to the Internet, an e-mail account, and software to send and receive e-mails.
  • Our User Support Service team is doing its best to help solve our costumers' problems and to provide answers to their requests. However, we do not take responsibility in the event that e-mails are intercepted, blocked or lost.
  • As noted earlier, our customer support solely takes place by means of e-mail. This means that requests through phone, fax, regular mail ("snailmail") or any in any other form will be ignored.

Request content

When contacting the User Support Service for product use counseling or troubleshooting, please provide precise and as much information as possible. Requests may not be answered if the conditions regarding an issue (what is and how the issue occurs) are not understood by lack of relevant information.