Support

Technical Support

Got a support question or problem? Select your product from the following list and fill out the support form. Our e-mail support team will work hard to reply via e-mail as soon as possible.

If your product is not listed, it has most likely been discontinued. Products will only be supported for one year after its discontinuation date. Click here to see the discontinued products page.

* Please notice that our support office is in Tokyo. Support office is closed weekends and holidays are according to the japanese calendar.

Please Read:

- Please note that in order to use the following forms, your product must be registered. In order to register your product, you will need to create a User Account.

- Once you submit your support form, you will receive an automated confirmation email. If you do not recieve a confirmation email, please submit the form again and make sure you input a valid email address.

- You should receive an answer regarding your support form in 1 to 2 business days. If you have not received a reply after a long period of time, please check your spam filters and junk mailboxes.

Select Your Product:
TMPGEnc Video Mastering Works 5 Notice: If you have an issue regarding SpursEngine movie file output, please use the form for the SpursEngine Plug-in below.
TMPGEnc Movie Plug-in SpursEngine
TMPGEnc Movie Plug-in MPEG-2 for EDIUS
TMPGEnc KARMA..Plus
TMPGEnc MovieStyle
TMPGEnc Plus 2.5
TMPGEnc MPEG Smart Renderer 4
TMPGEnc MPEG Editor 3
TMPGEnc Authoring Works 5
TMPGEnc Authoring Works 4
TMPGEnc Instant Show Presenter
TMPGEnc Sound Plug-in AC-3