TMPGEnc - Support

General Support

Product Q&A
See common questions and answers about our products.
FAQ Database
A collection of the most frequently asked questions and their respective answers. A fast and easy way to find the answer to your problem.
Shopping FAQ
The most frequently asked questions and their respective answers regarding purchase, license, validation, privacy, etc.
How Do I Download My Software?
Learn how to download purchased software or download software revisions.
Windows Vista & Windows 7 Compatibility Chart
Check this chart to see if your product will work on Windows Vista and Windows 7 operating systems.

TMPGLabs (Tee-Em-Pee-Gee-Labs) is a place where TMPGEnc users can find useful information, tips, and how-to's about our software. Information is added or updated on a regular basis, so check in often to see what's new!

Check out the Community Forums at our community site, TMPGEnc.net. It's a great place where TMPGEnc users can help each other and discuss digital video topics. Please note that these forums are not officially moderated.

Technical Support
Users who have registered their products can access email support by filling out a form. Our e-mail support team will work hard to reply via e-mail as soon as possible.

Pre-Sales Inquiries
For questions related to general product information (main features, release date, price, etc.). Please do not use this for technical support.
Purchase Support
If you have problems or questions regarding your purchase at the TMPGEnc Online Shop, use this form.
Lost License Serial Number Support
If you've lost or forgotten your product's license serial number, use this form.
Business Inquiries
If you want to become a software distributor / OEM Partner, or for other Business Inquiries, use this form.
Public Relations Support
If you are a member of the press and would like to receive additional information regarding Pegasys and its brands, use this form.
General Inquiries
For questions or requests that do not fit any of the above options, please use this form.

A User Account is now REQUIRED to download a purchased product or update an existing product.

Why register? Check out these benefits:

Download Software and Updates
Download your software for immediate use, or download free updates when they become available. With a User Account, you can re-download your software at any time.
User Support
Help us help you! Registering your product helps us look up your software faster, making it easier for us to help you. Registering also allows you to submit e-mail support forms.
Keep Track of Your Products
Keep track of your products and important information. Simply log on to view your products and their associated information.