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General Support

FAQs (Frequently Asked Questions)


  • TMPGLabs (Tee-Em-Pee-Gee-Labs) is a place where TMPGEnc users can find useful information, tips, and how-to's about our software. Information is added or updated on a regular basis, so check in often to see what's new!

Community Forums

  • Check out the Community Forums at our community site, TMPGEnc.net. It's a great place where TMPGEnc users can help each other and discuss digital video topics. Please note that these forums are not officially moderated.

Support Policy

E-Mail Support

  • Technical Support

    Users who have registered their products can access email support by filling out a form. Our e-mail support team will work hard to reply via e-mail as soon as possible.

Customer Service

  • Pre-Sales Inquiries

    For questions related to general product information (main features, release date, price, etc.). Please do not use this for technical support.

  • Purchase Support

    If you have problems or questions regarding your purchase at the TMPGEnc Online Shop, use this form.

  • Lost License Serial Number Support

    If you've lost or forgotten your product's license serial number, use this form.

  • Business Inquiries

    If you want to become a software distributor / OEM Partner, or for other Business Inquiries, use this form.

  • Public Relations Support

    If you are a member of the press and would like to receive additional information regarding Pegasys and its brands, use this form.

  • General Inquiries

    For questions or requests that do not fit any of the above options, please use this form.

User Registration

A User Account is now REQUIRED to download a purchased product or update an existing product.

Full Download icon Create User Account

Login or create a User Account above.

Why register? Check out these benefits:

  • Download Software and Updates
    Download your software for immediate use, or download free updates when they become available. With a User Account, you can re-download your software at any time.
  • User Support
    Help us help you! Registering your product helps us look up your software faster, making it easier for us to help you. Registering also allows you to submit e-mail support forms.
  • Keep Track of Your Products
    Keep track of your products and important information. Simply log on to view your products and their associated information.