Yes, the PayPal option is available after you choose to checkout from your cart.

PayPal may sometimes have difficulties coping with the increasing amount of transactions to process and may drop your payment attempt. Wait an hour or two and then try again, or use the Credit Card method instead.

Yes, but only if you are located in the USA. Please contact us before sending your check. Otherwise, our current payment processing system can accept only PayPal, credit or debit cards as methods of payment. Accepted cards must bear the VISA, MasterCard, AMEX, Discover, Diners Club, or JCB logo.

Sorry, our current payment processing system accepts only PayPal, credit or debit cards as methods of payment. Accepted cards must bear the VISA, MasterCard, AMEX, Discover, Diners Club, or JCB logo.

Yes, an order form is available for download in the Webstore. (See the "FAX your order!" link. Usually, it takes two or three business days to complete. Be sure you correctly enter all required information and sign your order form. Incomplete orders cannot be processed.

When using the credit card payment option, the invoicing address is verified against the credit card address on file at your credit card's bank. Usually, this notification appears when the street address you provided does not match the address appearing on your credit card's statement of account. In such cases, verify your credit card's statement of account information and correct the entered information. If that doesn't work, you can try the PayPal method of payment instead which is less strict on the address verification. You do not need a Paypal account to use the Paypal payment option.

Another reason for this error is that PO Box addresses are usually not recognized as a valid bank account addresses. In such cases, verify your credit card's statement of account information and correct the entered information. Sometimes, adding the true street address in addition to the PO Box number validates the address. You can also try the PayPal method of payment instead mentioned above. If you need to have the backup CD delivered to a PO Box address, check the "Shipping address is different than above" box, then complete the "Your Shipping Address" section of your order.

Yes. The currency conversion to U.S. dollars is automatically handled by PayPal, your bank or credit/debit card provider. The converted amount should appear in your account statement, both in local and U.S. dollars.

The email you receive after payment confirmation is your invoice. We recommend that you print it out and keep a copy of this email in a safe place for your records.

No, unless you already possess a TMPGEnc license and wish to upgrade your license or take advantage of the User Discount offer. If this is your first purchase of a TMPGEnc license, you do not need to create your User Account before the purchase. However, you will have to create one after the purchase to download the full version of the software.

No. When you upgrade, you transfer the right to use the software from the previous major version to the new major version. Consequently, the license for the previous major version is nullified and you cannot use that version anymore.

No, each new version is stand-alone software and installs without the need of having the previous version present.

In general, upgrades are only available for the same language as the older software. However, if the software is available in another language, an option to change the language might be available. Once you change the language to your preferred language, you can then upgrade to the newer version of the software in that language. Also, upgrade with a language change is possible when no equivalent product exists or is planned in the original language.

It is possible the "Upgrade" article is still in your cart. In such cases, close and exit all of your web browser windows, restart, and try to purchase your upgrade again.

Usually, your purchase confirmation e-mail is sent within a few seconds after the purchase confirmation page appears on your web browser. If you do not receive any purchase confirmation e-mail from us within 48 hours, it's possible your mail filter, or Internet service provider, blocked our e-mail. Before contacting us, check your rejected (spam) e-mail folder's content from any "@tmpg-inc" or "@pegasys-inc.com" sender. If you do not find any e-mail from us, contact us through the Support form so we can send you the confirmation again. If the e-mail seems to have been blocked by your Internet service provider, try to contact us from an alternate e-mail address. Last but not least, you may have mistyped your e-mail address. If that is the case, contact us through the Support form.

Your license serial number appears on the payment confirmation email. For this reason, we recommend that you print and keep a copy of this email in a safe place. We also recommend that you register your license serial number with the User Account & Registration. By registering, not only you can retrieve all your licenses in case of loss, but you can also take advantage of user or upgrade discounts that we offer on all TMPGEnc software. TMPG Inc. is not obligated to and will not provide you with new license serial numbers. However, if you provide us with enough information (such as your email address when you purchased the program) we may be able to retrieve your license serial number.

To request a License Serial Number retrieval, please use the Lost License Serial Number Support form available at our Contact page.

No. The license serial number must be used on only one machine. You can install the software and validate your license on another machine provided you first completely uninstall the software from the previous machine. The software and its license serial number cannot be used on more than one machine at a time.

No. If you need to use the software on two different machines, you should consider purchasing a second license. You can install the software and validate your license on another machine provided you first completely uninstall the software from the previous machine. The software and its license serial number cannot be used on more than one machine at a time.

No. The license cannot be used on different operating systems, even if all those systems are located on the same machine. The software and the license serial number cannot and must not exist on more than one computer environment.

As long as you comply with the End User License Agreement, you can use your license without any limitation on duration.

We strongly recommend you do not resell your license. However, in case you resell or transfer your license, you will need to notify us beforehand.

No. When you upgrade your software to the latest version your previous license is automatically cancelled. If, for some reason or another, you wish to keep using the old version of the software along with the new version, please consider purchasing a new license at User Discount price.

We value our users, but we also have to insure that the workers at Pegasys Inc. and TMPG Inc. are rewarded for their work, so they can continue working on our next best software product. Also, we have obligations from our format licensors (Dolby® Digital, MP3, DivX®, MPEG, etc) regarding the degree of license protection we offer in our software. Not having the online validation would make impossible for us to provide certain important features. The online validation is currently the only method we have to enforce all those obligations. We hope in the future to offer a better solution.

The data we get from the online validation system cannot be used to recover anything other than what you type in the validation window (i.e. your license serial number). You are not even obligated to type a personal or valid electronic mail address, unless you wish to receive our newsletter. TMPG Inc. simply provides tools, and the way you use them is of interest only when a problem occurs.

There is currently no way for our software to function properly other than by performing the online validation, as required by our software. The online validation system needs an internet connection only at the time of validation. Once done, you can disconnect the host machine from the Internet and use the software until a new validation is required.

Yes. Once the online validation is completed you can disconnect the host machine from the Internet and use the software until a new validation is required.

While we strive to keep the system as simple and efficient possible on our side, we cannot control all aspects of your connection. If you cannot validate because the software cannot reach the validation server, please verify your Internet connection, check your firewall settings, internet protection software, anti-virus software, and proxy servers (if any). If you are working on a corporate network, check with your IT or network administrator if anything special needs to be done.
If the validation system states that your license serial number is invalid, please verify that you've correctly typed the license serial number, or you are using the correct software language version.
There is also the possibility that you cannot validate because our validation server found that you misused the license serial number. In such an instance, please contact us.