You've just bought our software and now you're wondering, "How do I download it?" Or maybe you need to update your software to the latest version. This guide will show you how.
The chart below shows the process of downloading your software. Start on the left with the choice that describes your situation. Mouse-over a box for a brief description, click to jump to detailed instructions.
If you are a new user or DO NOT have a User Account, follow these instructions:
Before you can download your software, your license for the product must be registered in your TMPGEnc User Account. You can create a User Account and register your product's license serial number at the same time.
Once you are at the User Account Portal, click on the "Create Account" button shown below:
After clicking on the "Create Account" button, you will see the screen below:
You can select your preferred language for the User Account area (your software will always be in the language version you purchased).
Then enter your e-mail address in the space provided and click the "Send" button.
Check your e-mail. You should have received a confirmation mail with the subject, "[Pegasys] This is a confirmation mail." Open the e-mail message and click on the link provided. You may have to copy and paste the link into your browser. This will verify that your e-mail address exists and you can then continue the account creation process.
Once you click on the link from your confirmation email, you will be taken to the User Account Creation page. Fill out all fields in red.
You will also be required to register your software license in order to create the account. This prevents the creation of unnecessary accounts. Fill out the fields shown below to register your software license. Be sure to select the language you purchased the software for and select the name of the software from the drop-down list. Lastly, enter your license serial number complete with dashes.
If you purchased more than one software license, you will be able to register the other licenses after your account is created.
Once you've filled out the required fields, click the "Check" button. Any required fields that are empty will return an error message. If the form is filled out correctly, you will be taken to a page where you can review your information.
Review your information. If there are any changes you need to make, you can go back and edit your info. Also, you can always edit your info later after your account is created in case your information changes.
Once you've checked your information, click the "Register" button to complete the registration process. Congratulations! You now have a User Account and can login at any time.
You will need to log into your account in order to register additional licenses or to download your software. If you do not have a User Account, please see Step 1.
To login to your User Account, go to the User Account Portal (opens in new window/tab). You can access the User Account Portal from any page on this website by clicking the "Login & Registration" link at the top of each page.
Click on the "Login" button to go to the login page.
On the login page, enter your e-mail address and your password in the appropriate fields. Then click the "Login" button to access your User Account page.
If you HAVE NOT registered your software license, follow these directions:
After you've logged into your account (Step 2), you should be at your User Account page. Follow these directions to register additional software licenses:
At the top of your User Account page, click on the "Register Product" button:
You should now be on the Product Registration page as shown below. Select the language version of the software and the product's name from the drop-down menu. Then enter your license serial number complete with dashes. Once you are done, click the "Register" button.
Once your product is registered, it will appear in your User Account's product list!
Your software MUST be registered in order to download it and any future revisions. Follow these directions to download your registered software:
Once you've logged into your User Account (see Step 2), you should be at your User Account page. On this page is your personal product list which contains a list of all your registered software licenses. An example is shown below:
To download a software installer, click on the "Download" button for the product you wish to download.
This will take you to the software's End User License Agreement (EULA) page. Scroll to the bottom and click on the "Agree" button to agree to the EULA and download the installer.
A popup window (shown below) should appear and your download should start automatically. Depending on your browser and browser settings, you may need to confirm the save location of the file before the download process actually begins. If you are using the Google Chrome browser, you may need to enlarge the popup window in order to see the download dialog box (typically embedded in the browser window itself) and confirm the download.
That's it! Once the download completes, you can install your software or software update. Note: if you are updating your software to the latest revision, you do not need to uninstall the older revision. Simply install the latest revision and it will overwrite the old version.