Store Policy

By using the Pegasys Inc. Store you expressly accept all the terms and conditions set forth.



Payment

The Pegasys Inc. Store accepts payments by credit card from the VISA, MasterCard networks, and payment through PayPal. Other methods of payment may be available depending on your country of residence. For more information regarding the available methods of payment, please contact Pegasys Inc.


Pricing

All prices displayed on the Pegasys Inc. website are limited to the displayed articles and offers. Bundle offer content and price cannot be changed, nor can a Bundle offer price be applied to a purchase including articles chosen separately but is at least equivalent of a Bundle offer by its content. User Discount pricing is accessible exclusively to the owner of at least one valid TMPGEnc or TSUNAMI MPEG license serial number, where the license is rightfully registered at the Pegasys Inc. website’s User Account. Volume and Academic Institution discounts are available upon contact with Pegasys Inc.

All sales are unique and cannot be accumulated over time to request a Volume discount on a future purchase.


Proof of Purchase

Due to the nature of the Pegasys Inc. Store, the Proof of Purchase, reflecting the content of the Purchase Confirmation page of the Pegasys Inc. Store, is exclusively provided by electronic mail upon completion of a successful purchase. The Proof of Purchase electronic mail is sent automatically to the electronic address provided by the purchaser during the order and payment processing. It is the responsibility of the purchaser to provide the necessary environment to insure the timely and correct reception of the Proof of Purchase electronic mail. No Proof of Purchase or electronic mail of any kind is sent to the purchaser in case of non-completion or unsuccessful payment. A complete or partial copy of the Proof of Purchase may be required for any future contact with Pegasys Inc.


Delivery

Unless the purchaser opted for a back-up Compact Disc option, there is no physical delivery implied in the purchase of a product at the Pegasys Inc. Store. Upon reception of the purchased article’s License Serial Number, the purchaser may have to create a User Account and register the License Serial Number at the User Account to access the product‘s download functions. As the creation of a User Account relies on the exchange of information through electronic mail means, it is the responsibility of the purchaser to provide the necessary environment to insure the timely and correct reception of the User Account electronic mail.

In case of purchase of an article including a back-up Compact Disc, delivery delay depends on the availability and condition of the postal services in both the USA and the country of delivery. Without implying any guaranty whatsoever, back-up Compact Discs are usually delivered within one week when the delivery address is located in the continental North America, and up to three weeks for other countries. The Shipment Confirmation is sent through electronic mail to the electronic address provided by the purchaser during the order and payment processing. It is the responsibility of the purchaser to provide the necessary environment to insure the timely and correct reception of the order Shipment Confirmation electronic mail. In case of delivery failure, please contact the fulfillment company who sent you the Shipment Confirmation electronic mail within 30 days of the Shipment Confirmation.


Return

Due to the nature of the Pegasys Inc. Store, all sales are considered final and no refund is permitted.


Donation

The Pegasys Inc. Store does not have any policy regarding donations to non-profit groups or organizations. We may consider donation requests on a case-by-case basis.


Purchase and Product Support

For any inquiries regarding the Pegasys Inc. Store use or policy, please contact Pegasys Inc. by using the Purchase Support Form available at http://tmpgenc.pegasys-inc.com/en/contact.html.

Unless stated otherwise, all articles sold on the Pegasys Inc. Store are subject to limited access to the Technical Support .For more information regarding the Technical Support Service, refer to the End User License Agreement and the Technical Support Service section of the product Help file.


Privacy

All information provided by the Purchaser to the Pegasys Inc. Store is solely for the internal use of Pegasys Inc. and its parent company Pegasys Inc. to (a) perform the product registration, online support and product warranty, (b) answer to inquries, (c) ship products or giveaways, (d) deliver electronic mail newsletters (product or services information, promotion...), (e) perform online surveys, (f) make aggregate demographic data for research and development or any other purposes upon prior notice and approval. Pegasys Inc. and its parent company Pegasys Inc, may only share aggregate demographic information with their partners, investors and advertisers. Such information is not linked to any personal information that can identify any individual person. Basically, personally identifiable information are not disclosed to third parties except when such disclosure is (a) required by court order or law, (b) required for account inquiry by Credit card companies (to avoid Credit Card Fraud) or any other purposes upon prior notice and approval. Otherwise, your personal information may be shared for business consignment, such as to process your orders (shipping companies, address label printing companies) and only upon signature of a confidentiality agreement with the consignment provider.


Other

- In no event whatsoever will TMPG, Inc, its officers, employees, or partners be held liable in case of typographic, graphic error, layout error, display error, omission or issue occurring during the use of the Pegasys Inc. website, including the Pegasys Inc. Store.

- TMPG, Inc, may at its sole decision and without prior notification (a) modify, suspend or terminate the access to the Pegasys Inc. Store, (b) entirely or partially change the content and structure of the Pegasys Inc. website, including the Pegasys Inc. Store, (c) interrupt the Pegasys Inc. Store function for scheduled and unscheduled maintenance work or other changes, (d) entirely or partially change, amend, modify and/or suspend the terms of this agreement.

- This Agreement shall be governed by the laws of the states of the State of California, without regard to conflict of law principles. If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable, the remainder of this Agreement shall continue in full force and effect.


The Pegasys Inc. Store

December 1, 2014