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Product Q&A

  1. Can I create a video or audio file for an MP3 (or video) player that is not listed as one of the output devices?

    MovieStyle will output audio in the AAC or WMA format. We do not officially support devices that are not in the MovieStyle device list. Please use the trial version before purchasing.

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  2. Can I input High-definition (1920×1080) videos?

    Yes. The inputted movie file's picture size is automatically converted to the screen size of the target output device. You also have the possibility to choose Pan & Scan or Letterbox for the aspect ratio conversion when you create your own output settings.

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  3. What is a file "recorded on my PC"?

    This is the type of files generated by your Microsoft Windows Media Center application, bearing a .dvrms file extension, or it can be (almost) any kind of MPEG or AVI file recorded using a video capture card.

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  4. Can TMPGEnc MovieStyle read subtitles from a DVD-Video?

    Yes, but you can select only one subtitle stream in the source DVD.

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  5. Can I use AVCHD as a source?

    No, TMPGEnc MovieStyle does not support the AVCHD format directly. However, your camcorder may come with software that can convert the AVCHD file into MPEG-2, and then you can use this MPEG-2 file as a source in MovieStyle.

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  6. How can I transfer my converted videos onto my PlayStation 3 or Xbox 360?

    You can transfer the outputted file by using the Transmanager function included in TMPGEnc MovieStyle. With the Transmanager, you can either transfer the outputted file to a USB memory stick, hard disk drive or any other kind of external storage device connected to your computer. You can also use another application to burn the outputted video onto a CD or DVD and use it for the transfer. Lastly, if your PlayStation 3 or Xbox 360 is connected to your computer via your local network (LAN), you may also be able to transfer your video files directly. Please refer to your PlayStation 3 or Xbox 360's users manual for proper usage and capabilities.

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  7. I have purchased the download version; what should I do when I buy a new computer or need to reinstall it?

    You can still use the software as long as you have your serial number. Just download the TMPGEnc MovieStyle installer from our website's User Account area, then install and validate your license serial number.
    Please note the User Account is not automatically created when you purchase the software license. Once you receive your license serial number by e-mail following your payment confirmation, go to the User Account & Registration portal page to create your account if you do not already have one, then register your license serial number in it.
    Once registered, you can download the latest TMPGEnc MovieStyle installer from within your account, and also be able to retrieve your license serial number at any time in case you lose it.

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  8. What should I do if I have problems with the software?

    First, refer to the included help file. If this does not solve your problem, contact the Technical Support Service by using the form available at the Support page of our website. Please note the Technical Support Service is available for one year starting from the date of purchase.

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  9. Can I use your software on a 64-bit operating system? 

    Our products have not been fully tested on the 64-bit version of Windows XP and Windows Vista. See our 64-bit compatibility page for current test results. You may download the trial versions of our software to test functionality, but keep in mind that our support does not cover usage on 64-bit systems, so please use at your own risk. All programs will run in 32-bit mode on a 64-bit OS.

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