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Product Q&A

  1. How big does my hard disc have to be? 

    You need about 150 MB of free space on your hard disk drive. For more information, please go to the TMPGEnc Instant Show Presenter System requirement webpage.

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  2. Is there any known compatibility issue with other software? 

    There is no report regarding any such issue as of February, 2009. However, if your virus software sees TMPGEnc Instant Show Presenter as a virus, the program will not run properly. Please contact the maker of the conflicting software if they offer support. If you cannot get support for the conflicting software, install and use TMPGEnc Instant Show Presenter at your own risk.

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  3. What are the supported audio, picture and video formats? 

    See the TMPGEnc Instant Show Presenter Specifications webpage for a full list of supported input file types.

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  4. How come my TMPGEnc Instant Show Presenter does not run? 

    Please install Microsoft .NET Framework 4.0.
    For TMPGEnc Instant Show Presenter to be able to run, you need to install .NET Framework 4.0 (or a newer version) on your computer.
    -For Windows XP users: Install the Service Pack 2 or a later version.
    -For Windows Vista users: Install the Service Pack 1 or a later version.

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  5. Can I use your software on a 64-bit operating system? 

    Our products have not been fully tested on the 64-bit version of Windows XP and Windows Vista. See our 64-bit compatibility page for current test results. You may download the trial versions of our software to test functionality, but keep in mind that our support does not cover usage on 64-bit systems, so please use at your own risk. All programs will run in 32-bit mode on a 64-bit OS.

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  6. What should I do if I have problems with the software? 

    First, refer to the included help file. If this does not solve your problem, contact the Technical Support Service by using the form available at the Support page. Please note the Technical Support Service is available for one year starting from the date of purchase.

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